Online Learning Terms & Conditions

The E-Magination refund policy complies with the EU Distance Selling Directive (2000) and is part of UK law under the Consumer Protection Regulations (2000) that relate to distance selling. The law came into force in the year 2000 and applies to all UK based transactions where the consumer doesn’t meet the vendor. These regulations do not govern contracts between businesses.

In accordance with the above law, you have a 14 day cooling off period during which you have the right to cancel your purchase and receive a refund. You don’t need to give a reason to cancel your purchase. If you do decide to cancel, we will refund your payment within 30 days of your cancellation. Once a course has been registered for a candidate we can not reallocate the course to another person.

All access to the E-Magination Training Learner Management System is governed by a unique username and password. The username and password is part of a system which protects the security of the resource and enables E-Magination to monitor usage by any individual.

Learners have no time limit in which to complete their course(s) from the day purchased.

When a refund request is received, E-Magination Training reserves the right to track the usage by an individual (through his/her username and password) of:

  • Specific pages viewed
  • Frequency of use
  • Time period of use

No refund will be granted if E-Magination Training has reason to believe that an individual has viewed any of the course material that they purchased.

E-Magination Training reserves the right to charge a handling fee (10% of the original fee).

Should you wish to cancel your purchase within the 14 day cooling off period, please email us at [email protected] or call 020 3290 9014.

If you do cancel your purchase within the 14 day cooling off period then we will refund your payment. If you paid by credit or debit card from our website, your refund will be made directly to your credit or debit card within 30 days of your cancellation.

Level 1 and 2 Multi Pack TERMS

  1. Each pack is assigned to 1 x candidate and therefore packs cannot be separated.
  2. There is no time limit to complete these courses.

Have questions? Please get in touch.