First Aid Training Terms & Conditions

1. Payment terms

Our standard payment terms are that payment is taken at booking unless otherwise stated. If payment by invoice has been previously agreed, the payment needs to be made within 48hrs from the date of invoice or 30 days prior to the course start date, whichever is sooner.

2. Course bookings

Bookings may be made by email, via our website or by letter or phone. Telephone bookings must be confirmed in writing upon request. Please quote purchase order numbers where applicable.

3. Cancellations

Should circumstances mean that you have to cancel your course the following charges will apply:

• More than four weeks prior to the course start date – no charge
• Two to four weeks prior to the course – 50% of the course fee
• Less than two weeks prior to the course – full fee.

NB. Cancellation must be made in writing and received by the due date.

4. Late arrivals/missed sessions

If a candidate should arrive late for a course or are absent for any session, we reserve the right to refuse to accept them for training if we feel they will gain insufficient knowledge or skill in the time remaining. In all such cases, the full course fee remains payable. To conform with GOVERNING BODY requirements for statutory certificates, attendance at all sessions is mandatory.

5. Unforeseen circumstances

On occasion, unforeseen circumstances may require us to cancel a course. In such circumstances you will be given as much notice as possible and either a free transfer to another course date or a full refund of fees paid.

6. Guidelines for students and employers

It is the employers and candidates joint responsibility to ensure that students are free from any condition which would affect their capability to undertake their chosen course, and that they have the aptitude to cope with an intensive course of study. We welcome students with disabilities but it remains their employer’s responsibility to ensure that they are appropriately supported in their workplace. We would welcome in advance, for setup purposes, notification of any assistance that a student is likely to need during the running of the course.